Undercover Boss BLOWS UP on Store Manager
4:11
Employee Cuts Into His Own Earnings To Help Customer In Need | Undercover BossDabl
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Watch Part 1 Here: www.dabl.com/undercover-boss/undercover-boss/articles/undercover-boss-wild-wing-explodes-abusive-manager
Pt 1 isnt active
Why would I come to CS-tv to read an article about a video? You know what CS-tv is, right?
It doesn't work. Is it a scam????
This never happens at a job. You just get abused and the management is either part of it or ignores it and blames you somehow. Extremely lucky situation for her.
It indeed is very rare, it should be more common but sadly these situations are rare. Anyway I hope you have a great day or rest of the day or night depending on your time zone 😁
I think in this regard, he’s thinking of his brand and how it was being represented. Sounds cynical, but maybe it did play a little part of it. But I’d like to think that he was truly genuine and put the needs of the employee before anything else. She was lucky that he was there to see what went down and acted on it.
Because most of middle management are also employees and might not care or have that parent mindset that the company is is their 'baby'. I could understand that this CEO feels a sucker punch that this franchise owner is literally doing his own thing and destroying the brand.
@shuki1 totally
The “boss” was much more disrespectful than the manager. He yelled in his face and completely belittled him.
He's the best uncover boss I've seen yet!
So..... Are you looking for some publicity?
Good
Nice
Amazing
👍
Finally, a CEO who is willing to stand up for his or her people. That manager had that poor girl in tears, and thought it was totally acceptable. When undercover CEO busted his chops and sent him packing, I was cheering. Such a rare thing anymore - both management treating their employees with respect, and CEO's / business owners keeping tabs on how things are actually going and sticking up for people who are being mistreated on the job. That CEO earned mass respect points in my book.
Also, it was a cultural upbringing thing with that manager. He sounded like he came from India or Pakistan where "perceived" disrespect of a man from a woman is not tolerated. Notice I said "perceived". I didn't see WHY he made her cry, but like the ceo said "there's no excuse for that kind of behavior (from the manager)". Here in the USA, its different, it's a melting pot of ideas, politics. I understand a 3000 year old culture is a difficult thing to overcome but seriously? If she were my sister or wife, I'd be having "words" with this..... man, "remonstrate" with him....
You just learned a very very horrible lesson. If the CEO had pulled the manager aside and privately reprimanded him not publicly embarrass him, I would cheer with you. If making her cry was so important, then why demonstrate the exact same disregard for the feelings of his manager by screaming and threatening; what he did was hypocritical, he did the same thing to his manger. Quietly and privately reprimand employees in a calm manner, allowing the employee the opportunity to express themselves. Dismiss only when you are certain the employee can not be rehabilitated and the company gains value by dismissing him. People who live by their emotions and not by a set of valued standards make horrible bosses.
Honestly, I guess what I was meaning was that I was glad the CEO stuck up for his mistreated employee, which many CEO's don't do, in my experience, and the jerk manager who was mistreating the employee finally understood what it felt like to be on the other side of it. He was dishing out the abuse for so long and getting away with it, with no reprimands, and he got caught red handed by the CEO who was so upset he let him have it and showed the jerk manager what it felt like, being put in the same position he was putting the people under him in. I DO understand that maybe, in his culture, that behavior is acceptable, and if he were like that at home with his family, that's their own personal business. But when you bring that attitude to the workplace here in the U.S., we DO have a different way of doing things than other places, and he was going against company policy in ALOT of ways, and by American standards, abusing the employees. Learn how the company you work for expects you to treat the people you manage, follow that to the best of your ability, be professional, and don't act like a jerk. The CEO was just practicing "what goes around comes around". I meant no offense to anyone, I meant no disrespect to anyone, I have step family from another culture, and I also married into a family from another culture, so I get cultural differences. Just saying that BASIC RESPECT AND POLITENESS go a long way, and there are better ways to handle it than how the middle eastern manager handled it.
@jt gardiner I do understand your point of view, the CEO did do the same thing the manager did. I think it was expressed that what the CEO witnessed was not the first and only time this has happened, that it happens all the time, and sometimes, getting a taste of your own medicine is the only way to really learn. I'm pretty sure there had been a lot of complaints to corporate about him by other employees, or else that particular establishment would not have been featured on undercover boss. I'm pretty sure corporate had sent people there before and the manager was as sweet and kind as could be because he knew who the corporate people were - notice how the manager was acting tyrannical and monster like in front of the CEO, who was undercover, not knowing it was him, and IMMEDIATELY changed his attitude to "sweet as apple pie" the moment the CEO revealed himself? That said more than enough, the CEO saw the situation for what it was, and knew that trying the soft handed approach would not go anywhere, as it had probably been employed before. The CEO was very obviously outraged, and knew a tough approach was the only way. Maybe I am right, maybe I am wrong, I will never know due to my not having been a fly on the wall on both the establishment's end and corporate's end before this episode aired, plus there was probably a lot of footage that was edited out, too. But I am more on the CEO's and the abused employee's side than anyone else. And I am not going to disrespect your opinion, yours is equally valid and understandable, and in many cases I would agree with you. I just suspect this was a different case that had been escalating for a long, LONG time before it got to this point.
This man has integrity and compassion. Nice to see he has some balls to treat his employees like people.
Many light years. There's your answer!
He's just trying to get in them jeans.
@Mathematical Economist oh I'm sorry, im afraid your response wasn't stated in the form of a question. But good news, you're still in control of the board. Please pick a category. Answer, the first daily double of the round. Contestant, how much would you like to wager. Alright for the lead if you come up with the correct response...
Sad that it takes balls to be kind to people.
When he told her he wouldn't want anyone to treat his daughter that way, and she responded that she didn't have a dad to stick up for her, I felt that. Honestly, I'm in tears that this hard working young woman was given a shot at a better life.
Do you have a time stamp for this please? I think I missed it
@Bob's Ghost It's in part 1, a separate video.
@BassMunk thank you so much for the answer dude
@Bob's Ghost It actually happens in a longer version of this, maybe in part 1. When he comes back and finds she's upset she's standing at the cash register and he says he'll stick up for her.
@Ms Darby thanks for taking the time to answer me have a nice day
I love people like this who actually care about their employees and not just about money. No employee should be reduced to tears just trying to make an honest living by an abusive manager. I hope this woman is thriving now.
People don't understand the work that goes behind the scenes to keep a company running. You can't keep a place open for long with a guy like that. Glad the Ceo stepped up. Goes to show he truly cares.
More CEO’s need to go undercover!
@Zia Sun And board members.
Maybe the damning parts were cut, but we went from only hearing her side, to him walking in on them yelling at each other pretty equally, which is strange between an employee and boss, especially the kind of boss that pins things on you. And then the owner blew up on him never giving him a chance to explain himself. This is as one-sided as things can get, we heard complaints from one person and then just assumed that's all that's going on. This was a demonstration of poor leadership, but not the manager's.
He took that girls pain personally, straight away though of his own daughters and steeped right up to the plate. He’s exactly the kind of boss everyone needs ❤
Good for her. She was finally treated with some respect. Great undercover boss. Unfortunately, this cruel treatment goes on in the workplace way too often
No doubt the BEST under cover boss ! I can’t even imagine how well he treats his spouse/partner and his children if he treats his employees like this!! What a solid guy! He makes people feel like they matter! He should be doing lectures on how to be a successful boss!!!!!!
Glad to see her get the help in life finally. This guy is a good man. We need more people like him.
Sabrina is a great employee. I really appreciate her attitude. The customers and the business come first for her. Any company would be blessed to have her in their employ. I could work with her and that's saying a lot. She should be promoted to Manager.
Finally a boss with cahones, and generous. Not some wimpy gesture. 3x salary is huge long term and a free car short and long term. Our whole family is going to find this place and eat there, good ceo earned my respect.
You know this is all staged right 😂
Fake BS
He just wanted to smash 😂
So If you want to support a company like this that isn't staged costco is where to shop. The owner believes in employees first and pays good
3x 2.13 an hour?
What a boss! This needs to be the way things happen. When employees are treated with compassion and as human beings! Thank you sir, for standing up for what’s right!❤
Wished this world had more bosses like this one.
This was one of my faves as he really cares about his staff and exposing a horrible manager was awesome. Well done Rick
Brings me to tears when you see justice prevail.
There needs to be more employers that are like this instead of making employees feel like shit and wanting to walk out the door but can't because they need the money to live. Companies/corporations just do not treat people the way we deserve
There shouldn’t be mistreatment on a job for anybody tho it’s not hard to solve that issue the owners don’t care that’s the point
Exactly 1000%. It literally just happened to me at work. I wanted to quit so bad but I can't AFFORD it!!!!! I've worked here seven years 😭
@Mistie Merritt start looking for another job. It's easy to get comfortable and just be content with hating your job, but it's so much easier to just find another one. I know it doesn't seem like it, but it's one of those things you just have to grit your teeth and do. I left a field after 7 years, making decent money, because I had an opportunity to work my dream job. The pay sucked, but I knew I was gonna have to start lower and prove myself in a new field. It's been a year and a half now and I'm SO glad I did it. It was stressful, scary, and there months where I was barely scraped by and had to ask for help. But it was worth it. I can't wait for Monday mornings now to get back to work and do what I love.
Idk i got really lucky my company i feel like a family there we all get along super well! N laugh n joke and have fun n so much more and work too ofc
He’s a complete fraud, and this is a terrible performance exclusively for the cameras. Do you really not see that?
I have heard people say he's doing this because she's a attractive young woman but as a father I can see he looks at her like a father does. I believe he truly cares about her and her kids and their future.
Wow that was pretty amazing. To see a boss actually care about the employees. It shouldn't be this way, but it's really rare. It's nice to see someone stand up for her
A man who truly cares about his employees and businesses all in one….. I felt that weight lift off that girls shoulders soon as he stood up to the manager. Bless him and bless the woman and her kids
This dude is a true legend. Im so happy for her.
If someone ever show up at your job and looks like Ned Flanders or an old adult film star.....he's the CEO
😂😂😂
That's what you call a proper boss looking after his worker and business, if bosses were half as good nobody could complain, pleased to see the woman was OK
Good job man! Thank you for doing the right thing. I hope other businesses owners learn from this.
A boss that stands up for a employee finally we need more people like him in many other businesses
I love the CEO, him standing for someone who works for him and was treated poorly shows he's the right person for the job.
That's a true boss right there! Money turns these people into heartless pieces of crap that care nothing about the smaller people working for them. I hope this guy achieves great things and his cooperation becomes bigger than KFC
Now that is a good man! Someone who actually cares and not just because he’s on camera, dude doesn’t need a watch he’s right on time
You never put up with abusive bosses. NEVER. CEOs need to get off their office chairs and get out in the field where they are making their money. Good employees make a business successful. Without the little guys……they fail.
correct
But it took that ceo to get the company off the ground.. to make any good company it takes the workers to to office pple all the way up. You can't just say it's the workers who makes the company.
Keep believing that😅
@David S. also correct... it is a symbiotic relationship
ceo's of major corporations don't have time to micromanage every store. that's a ridiculous statement. ceo's job is to overlook officers and officers overlook management.
I love how he protected her cause she didn’t deserve the way she was treated. You are such a good and a sweet boss.
So happy for Sabrina! This is how I was as a business owner. You treat people the way you want to be treated. In today's business world, especially retail and the food industry, there is just no respect given to the staff by any level of management. It's all cutthroat, one person in, one person out, turnover and nobody remembers you the next day, regardless of how good you were at your position. And business owners just don't want to pay people what they are worth. It's all about the bottom line. If most business owners, like fast food restaurants, would realize that if they offered their employees more money, they would get more applications, more skilled applicants, better help, making their business run smoother and more efficiently, making more profits with less waste, less overhead. Word of mouth would bring in more customers. A win-win in most cases. But instead, they hire shitty help, at shitty wages, with higher turnover rates, get fewer customers, and the cycle just continues.
He dragged that manager for filth and made it right! Awesome person!
This brought me to tears, so happy for her. You rarely ever see things like this end with a happy ending!
Happy ending. LOL.
What an amazing man standing up to a bully like that. We need more people like to to call out people like this store manager. Well done.
Tbh when the clip started I didn't know who was who. I thought the lady was undercover and the guy in the middle was just being himself lol
Same. Seeing the problem resolved is less impactful without seeing the actual problem.
@Kevin Kinder Unfortunately, you replied to a bot...
Same here.
@Nathaniel Adrianothat bot seems to have more common sense than u do tbh🤷🏽♀️
@XO TwistedT The "common sense" being what exactly? I think people should look at the profile picture and account name before liking and commenting to prevent such a thing ever happening. The bot (at the time of this comment) has 1.2K likes and 8 comments, while the poster of the original is now lost in the sea of comments. Unless you're talking about something else...
Way to go. I definitely am proud of you for dealing with this situation the way you did. Awesome. Wish I had a boss like yourself. Kudos man.
We want our bosses like him, but someone like him who won't have this and acted immediately is such a rare thing.
Our country needs more owners like this.
I hope that all of this was doing well here and his power position wasn't used for anything inappropriate. Good job undercover boss
This is the kind of stuff that may cause an employee to go postal. Sad and scary.
Don't be scared, little boy.
@Kelle0284 uh what 😂
Postal workers do make pretty good money now
Grief..tear jerker. One of those times you're really glad to see justice served.
This is great he’s the greatest boss I’ve ever seen on the show. I love how he’s like I swear to God everything will be OK and he really meant it He helped out big Time
Unfortunetly when employees complain, it gets no where. I hope he starts finding a way for employees to communicate with the brand if they arent being treated right. A line to go over managers heads😊
The company I used to work for needs a CEO like this guy. I only got 1 weekend off and no holidays off in the year and a half I worked for them. All of my coworkers got every other weekend off and holidays off. I had triple the workload cause my coworkers were always goofing off. I finally had enough and told all of them where to shove it.
The CEO had such a great smile when he got her to smile. Just pure happiness for him when she felt better. Passed the vibe check.
She received a lot of hugs from the undercover boss. A lot of hugs.
😂🤣 I was thinking the saaaaaaaaame thing. Not trying to diminish her and what she deserves to earn for working... Wait ... "You have my cell number, call me, any time of night" ... Dude be thirsty.
Lot of hugs
😂😂😂
Giving the benefit of the doubt, I am a very huggy person. Especially if someone is upset.
When I look at that boss I see a predator.
I'm so happy for her and God's going to bless that man for what he done...She seems like a sweet person and I'm so happy for her and I hope things worked out for her from that day forward and I'm pretty sure that the real owner was really really serious about triple pay although I'm sure he was lol
Even if he didn't triple her salary. That's still an amazing boss. I would work for someone like that any day of the week
That's the best day of that woman's life! I'm so happy for her! And kudos to Rick! What an owner!
Rick is a great CEO. This is how CEOs everywhere should fight for their employees. Every business is a team - no matter if it's a team of 5 or a team of 10,000- you're still a team. On that team you have players. You have "A string" ,"B string", and "C string" players that make up that team. Your A string players are your frontline people. Those people should be your right hand. These are the people who show up day in and day out and help the company run as smoothly as possible. They are the people you want to be customer-facing. These people are the talent and we all know you have to keep the talent happy because unhappy talent will soon show itself in the form of an unhappy bottom line quarterly. Your B string players are people who may not perform at the highest level just yet but they are still willing to learn and they're still able to be molded into brand ambassadors. C string players are your people who call into work consistently, are hard to rely on, and are basically just there to collect a check. I can't be any more clear when I say this - you protect your a and b string players at all costs. You pay them more than a livable salary, allow them to enjoy fringe benefits, etc. Every CEO understands that investing in human capital that is worthy of your dollars - will pay dividends and you will more than make up that increase in salary as a company. So many companies make this mistake everyday and hire people at a lower wage who are people that have a string player written all over them and the sad thing is eventually those people walk off the team.
What a jerk that owner was. Glad he lost his franchise. Those agreements have consequences if you don't comply.
All Indian franchisees are the same. Be it subway, or whatever else.
@T Mon Especially to female employees...very disrespectful to them.
To me it was all an act and very unprofessional. 1:52
@Kathleen Stringer Awww someone needs a hug.
I love this CEO!! What an absolute gem! His parents did AMAZING with him!
He defended her like he was her dad ❤ what a greatreason to break cover than to bust an abuser
We need more bosses like this saving employees out there getting treated poorly and abused at jobs right now.
God bless this man. May the Lord bless him with more sales and money than he knows what to do with.
The thing I "love" about UB is the fact that it shows (supposedly) just how OUT OF TOUCH the CEOs are with *what really goes on* in their stores and franchises It shows how much they "dropped the ball" when it comes to horrible managers at the individual-store level not to mention HOW their shitty policies, oftentimes, *actually affect* real people, not just in the abstract and then it makes you wonder, "Why do we need these fucking well-paid execs, again??" The corporate model DOESN'T WORK employees need to run their workplaces! THEY are the ones who make these companies work. To give them 'scraps' and treat them like shit while the head honchos 'get all the money' fuck that
Oh my goodness, I'm so happy for her. I'm 65 years old here and was in the restaurant business is a waitress almost my whole life, this would have been the fantasy of a lifetime
This is a fantasy. Just not hers. Hugs, hugs, hugs.
Unfortunately this is just normal I deal with worse than this on a daily we all go through but it's beautiful to see someone care and stand up for people
This man set an example, if you have happy employees, your business will flourish. He's awesome 👍
Wow, that boss is bigger than the manager. Literally. I thought he was going to get knocked out by the boss with one punch. Also, what a great boss for sticking up to the manager going against company policy
Only losers get physical and he’s a good guy he’s a winner
I woulda listened to him even if he waesnt the boss dude is jacked lol
@Bob Bob No kidding! LOL!
I'm sure some companies have this, but I never understood why more companies didn't have internal type investigators that just go around their restaurants and analyze things as if they are a customer. Do that to several stores and report back. Could be anything from how customers are being treated, the look of the business, employee/manager issues, everything.
She’s a sweetheart and deserves a great life
When the manager said “I love you Rick!” I died 😂
finally a undercover boss who gave money to the staff that they worked with
the undercover boss was absolutely positively one hundred percent right with everything he said!!!!! he stood up for the woman who had her feelings hurt!!!!!!!!! that other guy should have never never never never ever disrespected her in the first place!!!!!! if I was an under cover boss I would have speak up and speak not just for her but for any woman who has been disrespected in any workplace!!!!!!!!!!
Are you cool with the fact that he was so into giving hugs? Fell
@JuJuJupiter I'm into giving hugs too
@JuJuJupiter o I
This was such an emotional episode!!!! What an amazing boss and I would work for that guy or his company anytime!!!
So nice to see that someone cares about employees.
This man knows how to value his employees, and cut the fat on those who aren't good for his brand.
9 times out of 10 managers have ZERO idea of what their colleagues go through whether it's emotionally, financially or physically. The abuse that comes with customer service jobs is so dehumanizing and we don't need it from our bosses as well. Managers should only be people who have worked their way up from the bottom; they've done every job, they've seen where the cracks are, they know where improvements are badly needed.
Nice to see good people do still exist
A CEO with a heart for a working server. They don't make a lot of money to begin with. To have a boss come and fight for you, and then triple your salary is BOSS! I need the name of this Undercover Boss.
I remember when the CEO of the company I worked for came to our office to tell us he was shutting down our branch and laying us all off. Great guy.
Bravo. God I wish more companies understood some of the abuse that employees take from their “managers “
Bless her heart. She didn’t deserve being treated like that
The only people who deserve to be leaders and CEOs should be like him. People with compassion
Need more people like that! Wish I could work for a man business just like that. Americans need this change. Keep it up sir!
Wow he is everything a man should be… protective assertive and extremely good looking… his eyes wow! ❤ loved the way he stood up to that jerk and took care of his employee
We need this type of management everywhere
Man if we all had a boss like this guy I feel like we would all enjoy whatever job we have
Great Job, Sir. It is nice to see a boss that knows workers first. I quit a job because a customer was swearing at me, i was a cashier, she was mad at a person who stalkes the shelves.i told her to be quit, i called the manager and let her handle it. But said nothing about how i was treated. This countries people are getting ruder every year.
Not even a blink of surprise or excitement when he repeated that he’s going to TRIPLE her salary! This can’t be real.
I'm glad for her. ~ Hope all works out.
It was great to see justice done.
Good for both of them! The big box store I work pt for tried to can a department head for something that was 99% a customer's fault. The OPs manager stood his ground and refused to go along with corporate. Corporate needs to have their employees backs in some cases. But they don't want "bad PR".
This is how people end up with mental health issues you can see in her face she was mentally drained if anyone in work or school sees someone getting bullied make sure you stand up for them because you could make someone want to continue and in worse but good scenarios save someone's life.If your a manager or a bully in general one day you will be on the receiving end of it.
What an awesome boss to stick up for an employee like that
GREAT WISH WE ALL HAD A BOSS LIKE THIS SO MANY OF US GET HARRSED AT WORK CANT DO ANYTHING ABOUT IT
Oh you can do plenty about it, you're just scared.
don't accept being treated badly. I guess you shy away from conflict, you need to set boundaries, life is too short to be unhappy. Respect yourself love yourself demand to be treated properly. And spread all your good karma and energy, but always demand to be treated properly .. If it doesn't work go to the boss, if it still doesn't work then skip ahead, dont stay there... Speak up. because as i wrote life is too short to be unhappy.. May god bless you and your family allways 🙏
@snavisI'm in school and not working yet but I do know it's not how businesses work,so yeah
This is a real manager god bless him he loves his employees I wish we have more people like him
There is something about a CEO when they rip people that is just another level. But the owner deserved everything that was coming to him.
I hope that wasn’t just for tv and that guy is really a good guy like that man. He is the kind of people we need in businesses period whether it’s a supervisor manager owner team leader or just employee. More understanding just nice people that will help you figure things out instead of just pushing it off on you and then being angry when it doesn’t go how they wanted it but they had no say so or hand in it at all. They just want an outcome but don’t know what it takes or how it is supposed to get there. Setting goals that are ridiculous to obtain with the resources available. She really seemed sweet and just stuck in a terrible situation with a AH boss and that guy really seemed to car for his business enough that he cares for the employees because that’s who keeps the business up and together with the customers and every other part of the brand. They matter sometimes more than other parts of the business too. Glad that situation happened how it did for her and I love that guy for being a stand up guy and sticking up for her. Not excusing the behavior of that jerk of a boss at all. Disrespecting the employees and the brand period.
This is how it should be. I always talk directly with my employees and make sure they feel heard and well compensated. If you take care of your people they will take care of you.
Love the way he stuck up for the employee..a real boss
If he never did the show he'd never find out. More CEOs should do this.
Every CEO should visit every place they own...meet each employee that works for them and make sure they are happy. I worked at a franchise for a restaurant and the head owners had their heads up their ass. They turned a million dollar restaurant into a $200,000 a year restaurant because of their selfish greed.
I just wish. I knew more about how much my mom sacrificed for me as a single mom. We just never know what our parents went through. And they never complained
I am "working" at an outlet of a large Big Box store in order to straighten a few wrinkles out. Only had to call out three people who were acting poorly to their co-workers thus far. It's much easier to take a stand when you have nothing to lose.
Now that's a boss who knows how to stand up for his business and his employees and knows how to apologise to her for blowing up in front of her ..although to be fair to the boss he handled the situation well..there wasn't much else he could have done in that situation where he has people working against his organisation and employees.
Finally a boss with cahones, and generous. Not some wimpy gesture. 3x salary is huge long term and a free car short and long term. Our whole family is going to find this place and eat there, good ceo earned my respect.
It is somewhere on continental USA....hope that narrows it down. He will probably let you eat for free if you bring no guys.
It’s obvious that this show has run its course. Employees know this is a tv show and “CEO” is there. They are starting to milk it for all it’s worth
exactly... yet, if you read these comments, most people are too naïve to realize how fake the show is.